FAQ
All your questions, answered
The questions our customers ask us most often. Another one? Drop us a line.
Is the tissue box cover washable?
Yes. Simply wipe it with a damp sponge and a little mild soap. Avoid the dishwasher, abrasive sponges and harsh products (acetone, pure alcohol, bleach).
Does it fit every tissue box?
Our three sizes cover the standard boxes sold in supermarkets:
- Cube — 11 × 11 × 11 cm
- Rectangular — 25 × 13 × 8 cm
- XXL — 27 × 14 × 12 cm
Check your box's dimensions before ordering. If in doubt, get in touch.
What are the delivery times?
Ships within 2 business days from our Belgian workshop. Then allow 24-72h in transit in BE and FR, depending on the delivery method you choose (pick-up point or home delivery).
What are the delivery options?
Pick-up point or home delivery, via Sendcloud. Rates are shown automatically at checkout based on your address.
Can I return a tissue box cover?
Yes. In line with Belgian law, you have 14 days from receipt to return your order to us. Return shipping is at your expense. Email us for the steps to follow.
Can I order a colour that isn't on the list?
The Configure my box page lets you freely combine top and bottom colours from our whole palette. If the colour you want isn't there, write to us: we regularly add new shades to the catalogue.
Is the tissue box included?
No. The cover is a decorative sleeve: it slips over your standard cardboard tissue box. The cardboard box itself is not included.
What is the cover made of?
A matte, hard-wearing technical thermoplastic, built to last. It resists everyday scratches, doesn't yellow in the light, and keeps its matte finish year after year.
An important reminder
The cardboard tissue box that slides into the cover is not included. Our models are designed for the standard boxes sold in supermarkets.